CBHV’s comprehensive training process provides its Collection Team with the knowledge and tools necessary to collect efficiently and professionally while following all compliance protocols. This process produces a team that surpasses industry standards, and ensures that only professional and knowledgeable collection experts work on recovering our clients’ accounts.
All CBHV collectors obtain the ACA International’s Professional Collection Specialist certification within 3 months of employment. Team Members regularly refresh their skills with both face-to-face training and online seminars.
Many laws including the FDCPA, FRCA, TCPA, as well as many state laws and regulations govern collection agencies like CBHV. The CFPB also oversees agencies and their interaction with consumers. CBHV is compliant with all of these laws and regulations while attempting to collect debts for its clients. CBHV is appropriately bonded, licensed or registered in all 50 states. Our A rating with the BBB demonstrates our ability to resolve consumer disputes and complaints, both professionally and respectfully.